After Sales Software Ai.
The sophisticated Service AI tool from GardX Engage provides a conversational artificial intelligence solution to enhance your service departments. By supplementing and scaling your traditional service proposition, Service AI guarantees growth in service revenue through automated outreach and highly personalised communication with your customers.
Dealership service operations are a critical driver of gross profit and customer loyalty. In fact, 74% of car buyers whose vehicle was serviced by the dealership of purchase are likely to return there to buy their next vehicle. That’s why dealers need to do everything they can to attract service customers.
Today’s on-the-go consumer is more than three times more likely to respond to a text message than an email. Vehicle sellers need to adapt their service outreach strategy: that’s why Service AI leverages SMS texting and email communications, along with data-driven response optimisation algorithms, to deliver the industry’s highest shopper engagement rates - all while keeping consumer data safe and secure.
Show your customers that extra bit of care - Service AI's automated messaging re-engages customers within 30-days of their purchase for a happiness check and showroom feature tour, setting the foundation for a close and continued customer relationship - through the customer servicing cycle and beyond.
Maximise customer lifetime value.
Sales AI is supports full lifecycle communications from post-sale check-up and first service to expiring warranty and more. By integrating with your dealership DMS, the tool automatically target messages based on purchase and service history, leveraging SMS and email channels to continually optimise customer engagement, retention and advocacy.
Service AI mines DMS records and repair order (RO) history to identify the most appropriate service recommendations, even for customers who have visited the dealership for previous service appointments. By sending carefully timed, personalised messages that allow customers to book appointments directly on your dealership’s service calendar, you’ll drive greater productivity in your service operation.
Technology that works for your service drive.
Service AI works with all major DMS platforms, so you can be sure that every customer communication is timely and relevant.
By connecting customers directly to your service calendar, appointment scheduling is seamless and efficient for you and your customers.
Service AI is a fully-automated communication solution – all you need to do is continue delivering great service to your customers.