After Sales Software Ai.

The sophisticated Service AI tool from GardX Engage provides a conversational artificial intelligence solution to enhance your service departments. By supplementing and scaling your traditional service proposition, Service AI guarantees growth in service revenue through automated outreach and highly personalised communication with your customers.

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Dealership service operations are a critical driver of gross profit and customer loyalty. In fact, 74% of car buyers whose vehicle was serviced by the dealership of purchase are likely to return there to buy their next vehicle. That’s why dealers need to do everything they can to attract service customers.

Source: Cox Automotive

Optimised messaging.

Today’s on-the-go consumer is more than three times more likely to respond to a text message than an email. Vehicle sellers need to adapt their service outreach strategy: that’s why Service AI leverages SMS texting and email communications, along with data-driven response optimisation algorithms, to deliver the industry’s highest shopper engagement rates - all while keeping consumer data safe and secure.

 

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Re-engage regularly.

Show your customers that extra bit of care - Service AI's automated messaging re-engages customers within 30-days of their purchase for a happiness check and showroom feature tour, setting the foundation for a close and continued customer relationship - through the customer servicing cycle and beyond.

Maximise customer lifetime value.

Service AI helps dealers build customer loyalty with relevant and timely communications at every stage of vehicle ownership.

30 day check-in.

First Service.

Next service.

Declined services.

Pre-CSI.

Health check.

Expiring warranty.

Lost customers.

Vehicle recall.

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Vehicle recall.

Engage customers with OEM-subsidised recall services to drive additional service opportunities.

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30 day check-in.

Bring customers back within 30 days of their purchase for a white-glove check-in and vehicle walkthrough that primes them for continued service.

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First service.

Invite customers to schedule first service appointments and set up an ongoing service plan.

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Next service.

Provide timely reminders to customers to schedule next service appointments, driving customer loyalty.

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Declined services.

Follow-up to re-engage customers and reinforce the value of recommended services and additional options.

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Pre-CSI.

Obtain valuable customer feedback and address any concerns ahead of CSI surveys.

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Health check.

Make it easy for customers to visit the dealership for inspection services that lead to additional service opportunities.

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Expiring warranty.

Capitalise on opportunities to extend warranty and protection services – or stimulate additional vehicle sales.

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Lost customers.

Re-engage lapsed customers with relevant and timely content to generate additional service appointments.

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Vehicle recall.

Engage customers with OEM-subsidised recall services to drive additional service opportunities.

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30 day check-in.

Bring customers back within 30 days of their purchase for a white-glove check-in and vehicle walkthrough that primes them for continued service.

Scaled personalisation.

Sales AI is supports full lifecycle communications from post-sale check-up and first service to expiring warranty and more. By integrating with your dealership DMS, the tool automatically target messages based on purchase and service history, leveraging SMS and email channels to continually optimise customer engagement, retention and advocacy.

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Engage Service AI
Intelligent automation.

Service AI mines DMS records and repair order (RO) history to identify the most appropriate service recommendations, even for customers who have visited the dealership for previous service appointments. By sending carefully timed, personalised messages that allow customers to book appointments directly on your dealership’s service calendar, you’ll drive greater productivity in your service operation. 

 

Technology that works for your service drive.

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Compatible with all major DMS platforms.

Service AI works with all major DMS platforms, so you can be sure that every customer communication is timely and relevant.

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Real-time appointment scheduling.

By connecting customers directly to your service calendar, appointment scheduling is seamless and efficient for you and your customers.

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No process change required.

Service AI is a fully-automated communication solution – all you need to do is continue delivering great service to your customers.

DIGITAL SOLUTIONS WITHOUT THE COMPLICATIONS.

Boost your enquiries, convert more leads and drive more growth for your business.

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